Yes, you will get email notifications automatically at every step of your order processing, such as the order confirmation, order shipping status, package delivery notification, order cancellation, and more.

Please use the tracking link and button in your order confirmation email or shipping confirmation email for future tracking functions. The links will transfer you to a detail page for order status and package tracking history. If you are having trouble tracking your orders or packages, please feel free to contact our customer support team at info@naws-official.com

Yes, you can make changes to your orders if the order status remains unshipped at the time, such as shipping address correction, personal info changing, item quantity or sizing modification, and more. Please get in touch with our customer support team at info@naws-official.com immediately regarding your requests.Please be aware that we are unable to make any changes to your order once it has been shipped. If your order has already been shipped, we will not be responsible for any incorrect information entered.

Yes, for both in-stock items and pre-order items, the cancellation request can be made before orders are shipped or handed over to our shipping team. Please contact our customer support team at info@naws-official.com immediately regarding your requests.

If you accidentally bought duplicate items, please contact our customer support team at info@naws-official.com immediately regarding your item cancellation requests. we will not be responsible for making any changes to your order once it has been shipped.

• We strive to deliver packages promptly. For in-stock items please expect 1-3 business days for order processing and verification, and an additional 7-12 business days for package delivery. Shipping times can vary by different destination, and we have no control over delivery delays or international customs clearance. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
• For pre-order items, please expect further time extension for goods preparation.

Yes, we are pleased to offer complimentary worldwide shipping for purchases amount exceeding 150 USD.

No, when ordering internationally, please be aware that shipments are shipped on a Delivery Duty Unpaid (DDU) basis. This means you might need to pay extra duties and customs fees when your package arrives at the destination. We cannot control these charges or predict their amounts, and we will not be responsible for any additional fees imposed by your country's customs.

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.

• We do not offer returns unless quality issues happen to our product. If needed, a return or exchange must be requested within 7 days of delivery. we will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please fill out the form on contact us page.
• Items marked as final sale are not eligible for a refund.
• Items purchased from third-party retailers or specialty stores cannot be returned or exchanged. Please return or exchange items to the original store of purchase

All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange.

The refund will be issued in store credit method or original payment method based on customer's preference. You can inform us with your decision after we've received your return and please note that your financial institution may require additional days to process the credit to your account. Typically, it takes up to 7 business days to receive your refunds. If it takes longer than this period, please contact your bank. If you are returning for an exchange, we will send out your exchange item once we receive your return item, after checking its quality conditions, and you've already paid up the shipping & taxes fee bill we sent to you.

• If an order or tracking history shows the package is returned to us or marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer should contact our customer support immediately and a postage fee will be applied for the cost of re-shipping.
• If the customer decides they no longer want to proceed with the order, we could provide the option for store credit, original payment refund, or exchange for the order value deduct the original shipping costs and any charges incurred to accept the returned package.
• If the customer cannot be reached, we reserve the right to return the order, restock the item(s) and provide a store credit or original payment refund for the order value deduct the original shipping cost and any charges incurred to accept the returned package.