Returns & Exchange Policy
Order Cancellation
To request a modification or cancellation to your order, please email: info@naws-official.com as soon as possible.
Returns and Exchanges
Returns are only available if there are issues with the quality of products. A refund can be claimed only if products are found damaged prior to any usage and must be unused and in the same condition received.
Return or exchange must be requested within 7 days of delivery. NAWS will not accept any returns sent by post without prior written communication and valid Return Authorization. To request the Return or Exchange Authorization, please email us at info@naws-official.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange.
Refunds & Exchange Shipment
We ask that all returns be in unworn condition with attached tags and original packaging.
1. For return request: Upon inspection and approval, a refund to original payment or store credit for the value of the returned item(s) will be provided.
2. For exchange request: Upon inspection and approval, a new package will be sent out after the fee bill generated during the exchange process have already paid up by the customer.
Lost or Damage
NAWS does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.
It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
If you have questions regarding these policies, terms and conditions, please contact us anytime through email.
To request a modification or cancellation to your order, please email: info@naws-official.com as soon as possible.
Returns and Exchanges
Returns are only available if there are issues with the quality of products. A refund can be claimed only if products are found damaged prior to any usage and must be unused and in the same condition received.
Return or exchange must be requested within 7 days of delivery. NAWS will not accept any returns sent by post without prior written communication and valid Return Authorization. To request the Return or Exchange Authorization, please email us at info@naws-official.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange.
Refunds & Exchange Shipment
We ask that all returns be in unworn condition with attached tags and original packaging.
1. For return request: Upon inspection and approval, a refund to original payment or store credit for the value of the returned item(s) will be provided.
2. For exchange request: Upon inspection and approval, a new package will be sent out after the fee bill generated during the exchange process have already paid up by the customer.
Lost or Damage
NAWS does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.
It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
If you have questions regarding these policies, terms and conditions, please contact us anytime through email.