How can I track my orders and packages?

• Please use the tracking link and button in your order confirmation email or shipping confirmation email for future tracking functions. The links will transfer you to a detail page for order status and package tracking history. If you are having trouble tracking your orders or packages, please feel free to contact our customer support team at info@naws-official.com

When will my order be shipped and delivered?

• We strive to deliver packages promptly. For in-stock items please expect 1-3 business days for order processing and verification, and an additional 7-12 business days for package delivery. Shipping times can vary by different destination, and we have no control over delivery delays or international customs clearance. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

• For pre-order items, please expect further time extension for goods preparation.

What is your return and exchange policy?

• We do not offer returns unless quality issues happen to our product. If needed, a return or exchange must be requested within 7 days of delivery. we will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please fill out the form on 'contact us' page.

  • For exchange requests, please be aware that customers will need to be responsible for the full cost generated during the exchange process including but not limited to round-trip shipping costs, potential duties or taxes, and so on.

  • All returned items should be before any usage in its original condition with attached tags and original packaging. We will not be responsible for the loss or damage of return packages while they are in transit from the customer.

• Items marked as final sale are not eligible for a refund.

• Items purchased from third-party retailers or specialty stores cannot be returned or exchanged. Please return or exchange items to the original store of purchase

Can I return final-sale items?

• All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange.